Professional And Dedicated
Business Solutions.
Digital Reengineering
Gaining a competitive edge amidst technological changes to customer service to remain relevant today and in the future.
Client Care Center
Multilingual support in English, Hindi, and regional languages for complaint management, lifecycle management, analytics, partner support, and upselling.
End-to-End Management
This makes the experience of interaction with the call center both smooth and efficient for customers, wherein all the various aspects of the interaction with the customer are very well managed and integrated.
Collaborator Assistance Services
Smooth and efficient operations, close business ties, all of it contributes to the general success of the partnership.
Data Cleansing
Our Data Cleansing service helps maintain your customer and business data in an accurate, consistent, up-to-date manner with key activities of removing duplicate entries.
Database Services
At Midrat Business Solutions, we provide full Database Services to make your business more profitable with intelligent, well-arranged databases customized for your needs.
Email marketing
Email marketing remains one of the most viable mediums for customer engagement, brand awareness, driving sales, and customer loyalty.
Marketing Qualified Leads (MQL)
We know good MQLs are difficult to get, but Midrat Business Solutions makes it far easier because we have delivered quality leads already interested in your brand.
Sales Qualified Leads (SQL)
At Midrat Business Solutions, we focus on delivering Sales Qualified Leads-those prospects that show high interest in your products/services and are prepared to engage with your sales team.
BANT Qualification
Our strategic approach to BANT qualification, therefore, helps your sales team with lead targeting that ensures high potential and just the right prospect at just the right time.
Account-Based Marketing (ABM)
At Midrat Business Solutions, our ABM solutions zoom in on constructing extremely personalized strategies that target the key decision-makers of your perfect accounts.
Appointment Generation
At Midrat Business Solutions, we believe that appointment setting is the backbone of a productive sales pipeline.
Digital Marketing
At Midrat Business Solutions, we implement an all-inclusive approach in Digital Marketing to make sure that every minute or big aspect of your business strategy is well-covered to make your products and services reach the right audience.
Social Media Marketing
Social media today has been a part of billions of lives, and hence it has now become one of the most potent ways any business can reach out to and connect with prospective customers.
Content Marketing
Our Content Marketing services at Midrat Business Solutions are tailored to make strategic use of content in reaping leads and fostering business growth.
Outbound Services
At Midrat Business Solutions, we offer a whole gamut of Outbound Call Centre Services to enable your businesses to grow their customer base, enhance client retention, and do market research
Inbound Services
At Midrat Business Solutions, our Inbound Call Center Services will meet the diversified needs of your customers while adding value to your customer support infrastructure.
Professional And Dedicated
Business Solutions
Digital Reengineering
Gaining a competitive edge amidst technological changes to customer service to remain relevant today and in the future.
Client Care Center
Multilingual support in English, Hindi, and regional languages for complaint management, lifecycle management, analytics, partner support, and upselling.
End-to-End Management
This makes the experience of interaction with the call center both smooth and efficient for customers, wherein all the various aspects of the interaction with the customer are very well managed and integrated.
Collaborator Assistance Services
Smooth and efficient operations, close business ties, all of it contributes to the general success of the partnership.
Dedicated And Professional Business Solutions
We are passionate professionals in service, striving for excellence in every call, chat, and email. Our team of experienced professionals in the area allows handling the varying needs of customers, while being supported by state-of-the-art technology in service. Equipped with very modern facilities and innovative tools, we have strong powering to support in a manner exceeding client expectations.
We are a service-oriented company where the satisfaction of customers happens to be our prime motto. In view of the changing needs of requirements, taking cognizance of the industry, reaching out shall always be made to incorporate improvements and adoptability while sticking to quality, efficiency and innovation.
Solution Focused
Professional Team
Key Highlights
Digital Reengineering for Enhanced Customer Experience
Add automation, personalization, advanced training, cybersecurity, and collaboration tools to ensure the retention of the efficiency of customer service and the ability to remain competitive.
Multilingual Client Care Center with Comprehensive Support
We provides multilingual support, management of the customer lifecycle, and upsell opportunities that build into data-driven insight on how to improve customer relationships and quality of service.
Strategic Revenue Growth through Customer Interaction
Identify cross-sell and upsell opportunities and personify them to run many more campaigns that bring in relevant sales with deep insights about their intentions.
End-to-End Management with Scalable and Multichannel Support
Drive 24/7 scalable customer service across a number of channels and provide actual, data-driven insights into the seamless, effective, and quality interactions in all connections.
Specialized Services for Diverse Industries
Managed sectors, through personalized services in handling inbound/outbound calls, technical support, and lead generation, for e-commerce, healthcare, telecommunications, finance, and hospitality.
Comprehensive Collaborator Assistance for Strong Partnerships
Offer technical support, induction, performance tracking, and improvement strategies to the partnering organizations for seamless collaboration and mutual success.
What
They’re Say About Us?
At Midrate Business Solutions, we have been able to build a reputation to deliver innovative strategies tailored to bring success.
Digital reengineering services from Midrat Business Solutions are indeed one of the key catalysts in changing our customer service operations. Expertise associated with automation and advanced training brought us nearer to success that ideality met or remained competitive in an ever-changing market. Personal touch and uniqueness of their toolset are unmatched. We are very impressed with the outcome so far and with ongoing support.
Rohan Verma
Our collaboration with Midrat Business Solutions took our customer care to the next level. The multilingual support center, especially, speaking in English, Hindi, and regional languages, added much value to our service of maintaining relationships with our customers. At every step, thorough analytics and lifecycle management have formed the bedrock of upselling with a view toward satisfying our customers. What more can we ask for in this journey?.
Priya Sharma
Working with Midrat Business Solutions has indeed been a game changer in our service operations. Their approach to end-to-end management ensures seamless and smooth functioning of each aspect concerning the call center touch point. There is a big difference in our customer engagement simply because services have integrated seamlessly. The 24/7 support they provide, together with a flexible scale, presents an opportunity for consistent and high service quality on all the contact channels.
Ankit Patel
Midrat Business Solutions has really been one of the strategic drivers in helping us increase our revenues. With their help in cross-sell and upsell, we were able to develop campaign ideas that would be effective enough to map to the needs of the customers. Their team's insights are truly data-driven and have been priceless in refining our strategy to improve our overall sales performance. Their commitment to excellence truly comes through to each interaction.
Rajesh Kumar
The collaboration experience with Solutions de Affaires Midrat has gone on to be smooth and really effective. Technical support is one of the collaborator assistance services that have empowered our partnerships, as well as performance tracking and improvement strategies that assure mutual success. The close business ties we have grown through this collaboration have formed a cornerstone for our growth. We fully recommend their services to anyone seeking a reliable and professional business partner.
Kavita Nair
Midrat Business Solutions has exceeded our expectations in every single aspect. With its innovative approach toward customer service supported by modernistic technology, it actually helped us to offer unparalleled service to our own clients. The commitment shown by the team to understand our special needs and tailor solutions to meet those needs has been commendable. Their emphasis on quality, efficiency, and continuous improvement makes them among the leaders in the industry. We are proud that they are our service provider.
Anil Bansal
Sister Company of Midrat Business Solutions Pvt Ltd
At MIDRAT, we are dedicated to delivering the highest standards of service, ensuring our customers receive exceptional experiences every time.
At MIDRAT, we are dedicated to delivering the highest standards of service, ensuring our customers receive exceptional experiences every time.
